These shipping instructions cover all of the following : All computer related products and accessories.

 

Please keep all packing material and documentation in the event that your equipment has to be serviced or returned.

Product Returns
NobilityBeyond.com adheres to all manufacturer warranty and return policies. All product returns must be processed with a Return Authorization Number (R.A.#). NO returns, of any type, will be accepted without an R.A. #.

R.A.'s issued by NobilityBeyond.com are valid for 10 days only and product must be returned to NobilityBeyond.com within this timeframe. R.A.'s cannot be extended or re-issued.

Due to manufacturers' policies NobilityBeyond.com cannot accept returns of the following items for exchange, replacement or credit for any reason: Compaq, IBM, Toshiba, Hewlett Packard and Apple. DOA or defective can be returned for repair only to an authorized service center. NobilityBeyond.com reserves the right to add additional manufacturers to this list as manufacturer policies change, manufacturer goes out of business or if product was specially ordered.

NobilityBeyond.com provides you with two ways to obtain an R.A.# provided the return meets manufacturers guidelines. You can contact us at returns@nobilitybeyond.com or you can call Customer Service at 321.848.5770. A Customer Service Representative will assign you an R.A.# and assist you with any questions you may have. Customer Service business hours are 9:00 a.m. to 5:00 p.m. Eastern Time.

Please have the following information on hand when calling for an R.A.#: customer name, invoice number, serial number and the nature of the problem. All can be found on your invoice. Please note that the following products cannot be returned:

Items which have undergone revisions without being assigned a new part number by the manufacturer

All returns MUST: be 100% complete, contain ALL original boxes and packing material, have original UPC codes on the manufacturers boxes, contain all blank warranty cards, accessories and documentation provided by the manufacturer. Incomplete returns may be returned to sender or subject to a restocking fee up to 25%.

Clearly mark each address label of each package being returned with the R.A. #. DO NOT WRITE ON THE MANUFACTURERS BOX. NobilityBeyond.com strongly recommends using a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring return shipments.

  1. If you are having problems with installation of the product purchased or have any technical questions regarding your purchase, please contact our Customer Support Department at customers@nobilitybeyond.com

     

  2. Defective and DOA (dead on arrival) product must be reported to Customer Service within 15 days of the invoice date. The product will be repaired, replaced or credited according to the manufacturers warranty.

     

  3. All order discrepancies (shortages, mislabeled product, damaged product or overages) must be reported to Customer Service within 3 business days after receipt of the shipment.

     

  4. All non-defective returns must be reported to Customer Service within 3 business days after receipt of the shipment. NobilityBeyond.com will replace or credit the product according to the manufacturers warranty. A restocking fee up to 25% will apply to cover the cost of the return.

     

  5. NobilityBeyond.com will only accept unopened or pre-installed software and CD's for return. NO OPEN SOFTWARE WILL BE ACCEPTED.

**Customers are responsible for shipping charges and risk of loss on all return shipments. NobilityBeyond.com will credit one way shipping for returns that are our error.

NobilityBeyond.com reserves the right to authorize product returns beyond 17 days from the invoice date. If the product is accepted after 17 days, credit will be issued toward FUTURE PURCHASES ONLY.